Sentimiento General Terms & Conditions

Welcome to SENTIMIENTO ("nous," "our,"). Please read the following terms and conditions carefully before making a purchase on our online store. By making a purchase, you agree to abide by these terms and conditions.

Upon placing your order, we will send a confirmation email to the provided email address. The processing and shipping time for your order will take up to two weeks from the date of purchase.
We make every effort to dispatch products as quickly as possible.

2. One of a Kind Items:
Please note that many of our items are unique and handmade. Due to the nature of these items, they may vary slightly in terms of color, texture, and details. This is part of their charm and uniqueness.
Please be aware that you will not find an identical item, as they are exclusive.

3. Returns:
We accept returns within the first 7 days from the receipt of your order. To request a return, please contact our customer service within that period.
Returns outside of this timeframe will not be eligible for a refund.

4. Return Conditions:
To be eligible for a return, the item must meet the following conditions: The item must be in the same condition it was delivered, with no signs of obvious wear, stains, or damage. - The item must have all original tags and accessories in place. - The item must be returned in its original packaging or in suitable packaging that protects the product during the return shipment.

5. Return Shipping Charges:
Please note that return shipping charges are the responsibility of the customer. The customer will be responsible for the costs associated with returning the item to our studio.

6.Return Process:
To initiate the return process, please contact our customer service through info@sentimiento.world. We will provide you with the necessary instructions to complete the return.

Once we have received and evaluated the returned item, we will issue a refund in a reasonable timeframe. The refund will be processed to the original payment method used during the purchase. Please note that the original shipping charges are non-refundable.

8.Changes to Terms and Conditions:
We reserve the right to update or modify these terms and conditions at any time without prior notice. We recommend reviewing this page periodically to stay informed of any changes.

By making a purchase at www.sentimiento.world, you agree to all the terms and conditions mentioned above. If you have any questions or concerns, please do not hesitate to contact us before making your purchase. Last Updated: 11/02/2023
Thank you for choosing SENTIMIENTO for your unique wearable art purchases